Frequently Asked Questions (FAQ)

What should I expect when seeing a psychologist?

A course of sessions with a psychologist will usually consist of an initial assessment period followed by treatment strategies, with a typical session running for approximately one hour. Therapy can vary from client to client therefore the length required to achieve treatment goals can also vary. Expected time frames will be discussed with you during your initial session.

During the initial assessment period the psychologist will aim to understand problems that are concerning you through a variety of techniques. These can include questionnaires,  interviewing methods and assessment forms. The goal is to see things form your point of view. Once a clear picture is established, treatment strategies are used in order to begin the therapy process. This is undertaken from the perspective that client and psychologist work together, with active participation being imperative.

How can a psychologist help?

Psychologists are qualified to provide treatment for mental health problems and are able to effectively treat a range of conditions which can include such things as depression and anxiety in both adults and children. A psychologist is also able to refer you or your child to specialist treatment if required.

Is therapy confidential?

At Mind Profile, all therapy discussions are confidential however there are some exceptions to this. These include when harm to yourself or to others is suspected, or if therapy relates to court orders. If these situations apply to you, your psychologist will discuss them with you. All practising psychologists are bound by the psychologists code of ethics which is available at

Can I go directly to a psychologist to receive treatment through Medicare?

In order to receive treatment through Medicare a referral from either a GP, psychiatrist or paediatrician is required. After assessing your eligibility for psychological services your GP will, with your consent, complete an assessment and develop a management plan for you. If they feel that seeing a psychologist would be beneficial, they can then refer you for treatment. If you would like to find out more about receiving treatment through Medicare we recommend you make an appointment with your GP, advising of this beforehand as an extended session may be required.

Can I access any/all psychologists?

In addition to having been referred by your GP, psychiatrist or paediatrician, in order to receive treatment under Medicare it is a condition that you are seen by a registered psychologist with a Medicare provider number. At Mind Profile all registered psychologists are eligible to offer Medicare psychological services.

Can I request a referral to a specific psychologist or does my doctor have to choose?

After assessing that you meet the eligibility criteria for psychological services, your doctor may wish to refer you to a psychologist they recommend. If however you have a psychologist you would prefer to be referred to you can request that your GP refer you to them. In order to claim a Medicare rebate the psychologist must have a Medicare provider number.

If I am already seeing a psychologist, can I access Medicare benefits?

A referral and assessment for eligibility is required prior to treatment in order to claim a Medicare rebate, therefore if you are currently seeing a psychologist please discuss this with your GP, psychiatrist or paediatrician.

How many sessions with a psychologist am I entitled to?

Generally eligible patients are entitled to:

  • Up to 10 individual sessions per calendar year, with progress assessed by your doctor after the first six sessions.
  • Up to 10 group therapy sessions in a calendar year when available and considered appropriate by your referring doctor and the psychologist.

How can I pay?

We offer both cash and eftpos facilities however cheques are not accepted unless organized with management. A detailed receipt will be provided to you for Medicare rebate claims where applicable. Mind Profile requires that all accounts are paid in full on the day of your consultation.

Can I use my private health insurance?

You must decide if you wish to use Medicare rebates or your private health insurance ancillary cover to pay the costs of psychological services received, as you are not able to use them in conjunction. It is important to also check with your insurer to find out what level of cover you have.

Why do people seek help with parenting?

Problems relating to parenting can range from daily stressors and relationship issues to severe behavioural and emotional problems. Help is sought for many reasons and some common problems include:

  • Parental problems – depression, anxiety, or stress.
  • Relationship issues – separation, divorce, or marital/defacto concerns.
  • Infant problems – sleep disturbances or persistent crying.
  • Toddler problems – non-compliance, tantrums, or issues surrounding mealtimes.
  • Preschool problems – bed-wetting, aggression, nightmares, or social issues.
  • Primary school problems – low self-esteem, bullying, or problems with homework.
  • Teenage problems – depression, anxiety, or peer relationships.
  • Psychometric testing and assessment for learning difficulties.
  • Issues specific to children with disabilities including Downs Syndrome, Aspergers Syndrome and Attention Deficit Disorder.

My Medicare rebate was not accepted at the Medicare office, what happened?

It takes a few days for your GP to inform Medicare that a Mental Health Care Plan has been completed for you, and then for Medicare to add this Medicare item number to your file. In some cases it can take up to a week after your GP appointment before Medicare has a record that a plan has been completed. It may be helpful to ring your GP or Medicare to ensure that your referral has been processed. Alternatively, please do not hesitate to contact Mind Profile and our staff will be happy to assist.